At UOB Venture Management, we strive to address your concern. You may submit your concern/ complaint through any of the following means:
a. Call our hotline: 6598 4013
b. Email us: InvestorRelations.UOBVM@UOBgroup.com
c. Write to us:
Attn: Investor Relations
80 Raffles Place
UOB Plaza 2 #30-20
Singapore 048624
d. Visit our office at the above address
Upon receipt of your complaint, you shall receive an acknowledgement from our independent team within 2 business days. Our independent team will review your concern/ complaint and conduct a thorough investigation. We shall provide you with a response either in writing or call on the outcome of our investigation within 14 business days. In the event that further investigations are required due to complexity of the issue, we will keep you updated on the progress and strive to resolve your concerns within a reasonable timeline.
In order for us to conduct a thorough investigation on your case, we will need relevant information on your complaint, which include your name, last 4 digits (e.g. 123A) of your NRIC / Passport number and your contact details to enable us to make further enquiries. Please note that we may not be able respond to your complaint unless sufficient information is provided.
If, despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC's services are available to all investors who are individuals or sole-proprietors. According to FIDReC’s jurisdiction, it can mediate all eligible disputes between financial institutions and investors, up to a limit of S$150,000 per claim for adjudication of disputes.
For more information, please visit the FIDReC website: https://www.fidrec.com.sg/